Cancellation, Refund, & No-Show Policy

A registrant who does not submit a written cancellation, or attend the event, is considered a "No-Show.” No-Shows are not eligible for refunds or credits, and are still liable for outstanding balances. Those who are ill and have a doctor’s excuse or a death in the family will be excused.
Substitutions will be accepted at any time.
There will be no refunds or credits for cancellations after the close of business (5:00 pm) seven days prior the event.
All cancellation requests must be received in writing (email or hard copy) and must be received by the stated cancellation deadline.
Refund requests must include the name of the attendee.
When possible, refunds will be credited back to the original credit card used for payment.
For those who have registered and choose the bill me or pay by check option, you are still subject to the refund policy.